Atom technologies, has partnered with Indian Health Organisation (IHO) to enable payments collection for IHO’s plan thru its m-payments platform. IHO offer’s Health Plan benefits to customers on pre-hospitalisation medical expenses which allow them to enjoy concessional benefits on medical treatments incurred through its network of empanelled medical practitioners. IHO Health cards are issued to customer who wishes to opt for these services.
With the introduction of this payment facility through IVR, IHO’s customers will have an option to buy health plan in a hassle free and time saving manner over the phone with the help of their credit cards. All a customer needs to do is to call up IHO Helpline number 1800-103-44-66, where they will be informed on various packages offered. Once customer has decided on a package, they will be connected to atom IVR to buy the plans of their choice.
The IVR will guide the customers to enter the card details on phone key pad to complete the transaction in a secure and automated environment. Customers can make their payments using any of Visa / Master credit cards. Customers can opt for Individual, Couple or Family memberships, renewable annually. After payments process is completed over the phone, the health cards are sent to the customer by courier.
“Our partnership with atom technologies will help create a sustainable partnership and smoothen the payment system for the customers of IHO. With atom, we will be able to provide our customers uninterrupted service even while on the move. Customers can now use their credit cards, under a highly secured system, over the phone to transact with us and get the convenience of instant policy activation over the phone. This will help us in engaging prospects in a faster and more convenient manner,” said Sunando Sen, Business Leader, Indian Health Organisation.
“We are really excited to partner with IHO. Healthcare is an emerging sector and a vast necessity in India. I am sure thereby providing an ability to collect payments for IHO’s health plans using atom IVR. IHO will able to offer better and more customized products to their customers, thereby benefiting the entire healthcare industry.” said Dewang Neralla, Director, atom technologies.
Currently IHO facilities are available to customers in ten cities, namely Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Ahmedabad, Pune, Cochin & Jaipur with close to 1,000 medical practitioners (all doctor/dentist specialties & pathology/radiology labs) already empanelled on its network. The response to IHO Health Plans has been overwhelming from customers, corporate partners and the medical fraternity, and IHO plans to expand operations to cover 22 cities by the end of this year.
